Operational Business Manager, Zürich (4 days/week on-site, 80–100%)

Location: Zürich (at least 4 days/week on-site, 80–100%)

Seniority: Ideally 3+ years in agencies/consulting

Reports to: Founder (Visionary)

About the Role

We’re looking for a hands-on Operations Manager who keeps the day-to-day business running smoothly so the Founder (i.e. Luke) can focus on Sales, Strategy & Client Growth.

This role is practical, structured, and operational - ideal for someone who loves organising, coordinating, improving processes, and making sure everyone follows the systems.

You don’t need to be a senior executive.

You need to be strong operationally, reliable, proactive, and good at keeping many small moving parts under control.

This isn’t a static role. The beauty of it is that it constantly evolves with the needs of the business. You’ll switch between operations, finance, people, clients, and internal quality, whatever keeps the engine running smoothly. If you enjoy variety, ownership, and solving problems before they hit Luke’s desk, you’ll love this. The list of responsibilities below is simply what’s burning right now, not the full picture.

About what. AG

• We are a digital consultancy based in Zurich with a global team of 50+ specialists and our clients range from innovative startups to large global brands.

• We build modern websites, digital products, and help our clients grow with smart, creative strategies.

• We deliver first-class quality with passion and commitment, always putting our clients at the center while adapting with creativity and resilience. With boldness and confidence, we lead, embrace challenges, and shape progress together.

Your Responsibilities

People & Team Support

• Handle day-to-day people requests, actively improve the processes based on the incoming issues

• Support recruitment and resourcing decisions

• Run check-ins, follow-ups and process reminders

• Lead project debriefs to capture learnings (positive + negative)

Client & Project Operations

• Solve with small client issues before they escalate

• Coordinate fast solutions when something urgent happens

• Review proposals for structure and quality before they go out

• Prepare offers based on structure + input from Founder

• Provide input on projects and special cases

• Work closely with:

  • Head of Delivery – deadlines, margins, scope clarity

  • Head of Client Relations – client health, satisfaction

  • Technical Advisors – quality and innovation of our services

Operations & Admin Backbone

• Keep processes and systems organised

• Organise documents, tools, reporting

• Approve some smaller payments and internal expenses

• Review the Founder’s calendar, align priorities, protect focus
  

Process & Quality Improvements

• Notice operational gaps and fix them

• Improve internal processes across finance, delivery, onboarding, and daily workflows

• Keep the company running consistently, predictably, and without drama

• Run process compliance checks

You’re a Fit If You Are

• A structured, organised, reliable

• You love operations, checklists and processes

• Able to keep overview and manage many tasks and projects efficiently

• A clear communicator who follows through (doing things from A-Z, without forgetting)

• Experienced in digital agencies/consulting (2-5 years, senior level)

• Calm and practical during busy times

• Digitally savvy, comfortable with Google Tools, PM software, automation, AI

• Strong understanding of the digital domain (i.e. web development, digital marketing) is an advantage

• Attention to detail

• Experienced in Swiss business environment, incl. regulations and obligations of a Swiss AG - you’ll interact with our accountant for this, but you need to be able to understand

• Mother tongue DE, fluent in CH-DE and EN

Why This Role Exists

The Founder currently leads too many areas:

• Marketing

• Finance

• Growth strategies

• Sales & onboarding

• People development

• Operations & processes

• Project involvement
  … and more.

The goal: free Luke to focus only on Strategy & Growth.
You take over the daily engine room.

What You Get

Ownership of daily operations

• Close collaboration with the Founder

• A stable, organized role with growth potential

• A supportive, multicultural team

• A modern office in Seefeld, Zurich

• Fair compensation package

• 25 days holiday + public holidays

• Clear expectations and healthy work boundaries

Perks:

• Based in our beautiful office in Seefeld, Zurich.

• Multicultural, multidisciplinary team that values learning, improvement, and collaboration.

• 25 days holiday allowance for full-time employees, plus public holidays off.

• Fair compensation and profit participation scheme
  

How to Apply:

• Apply directly via our website 

• Send us your CV and a 1–3 min intro video in German (we recommend Loom or YouTube), where you explain what attracted you to this role and why we should hire you.

👉 Applications without the intro video will not be considered.

Make sure you follow these steps, as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore, we will only consider applicants who really want the role.