Technical e-Commerce Lead - remote but close to Switzerland

what. AG is one of the leading digital consultancies with a headquarter in Zurich, Switzerland. With our global team, we build digital products, create outstanding websites, and help our clients to grow. Our clients range from leading startups to global enterprises.

About the team:

what. is a consultancy that supports its clients with their web presence, the creation of digital products and their growth. We design and build enterprise websites and custom e-commerce solutions to help brands succeed online.

At what., we focus on quality - The lean methodology is a crucial driver in how we do things all around the company, and this evidence-based approach focused on iterations and learning, applies both to the things we build as well as how we build them.

Our process is all about trying, learning, and improving to create the best e-commerce solutions. As a company, we want to grow together with our clients and work with them long-term, which is why we are quality-minded and results-focused.

If you’re passionate about e-commerce, love consulting clients, and want to shape innovative solutions while mentoring a talented team, this is your chance to make an impact and grow with us!

Responsibilities:

• Translate business needs into technical solutions for customers (Best practice/Apps/ERP Connections)

• Act as the go-to person for resolving major technical problems quickly.

• Guide, support, and mentor developers to follow best practices and deliver quality work.

• Research, recommend, and manage third-party apps or integrations for better functionality.

• Report directly to the Head of Shopify

• Act as the right hand of the department lead, take over responsibilities when absence

• Supporting in creating client offers and individually creating client offers

• Upselling effort to existing clients

• Individually handle client projects

• Knowledge of Shopify or other Ecommerce systems, such as WooCommerce, Shopware, Magento or Prestashop

• A consultant who can talk to clients about solution definition, but also do some of the work

• At least 5 years of ecommerce experience

• Fluent in German

• Be close to Switzerland

How is it to work with us:

At what. we believe that work should be fun and something you want to do and not something you have to do. We help that along with the following:

• Excellent office location in Seefeld in Zürich, if you work in Switzerland.

• You take control of your availability - Need to take care of something in the morning and want to catch up later? No problem. We are results-oriented, we don’t micromanage.

• Flat hierarchy - Get decisions fast when you need them.

• You have a large amount of responsibility in your department. Do you want to change something? See possibilities to improve how we do things or what we do? The only thing needed is to speak up and we will discuss.

• Multicultural and multidisciplinary team with a focus on improving and learning. We want you to learn and grow which is why you will have access to individual training and guidance.

• If you work remotely, the opportunity to visit the team in Switzerland - we cover the costs

• 25 days holiday allowance for full-time employees, and public holidays off too

• Fair compensation, with the possibility of joining our profit participation scheme

• Opportunities to visit clients on-site in Switzerland

• Weekly remote stretching session for all

• Exclusive coaching programme available, upon application

Please send your CV with a 1-2 min. intro video in German (we find Loom or YouTube work best). Please add the link to your intro video in your cover note. Explain what attracted you to the role and why we should hire you.

Here is a short message from our co-founder regarding the intro video.